Turquoise Cake

 

Keep your cake looking as good as it tastes!

2-Tier Cake Advisory - Please be aware that all 2 tier cakes are built with sticks & straws inside for support. One long stick will run through both cakes from top to bottom. The bottom tier will also have additional sticks/straws built inside to support the top tier. The sticks will not be visible from the outside, but are large enough to easily remove when cutting.

HANDLING YOUR CAKE

Keep your cake box level with one hand on the bottom. This will prevent the layers from shifting and the sides of the box from denting your cake.

 

DRIVING WITH YOUR CAKE

Transport your cake in the flattest part of your vehicle. Do not place your cake on a seat as this may cause the layers to shift, or in an enclosed trunk without airflow. Please drive carefully with no sudden stops that may cause your cake to move. Our cakes are fragile, drive cautiously!

 

STORING YOUR CAKE

Your cake is delicate and sensitive to heat. The real butter we use in our frostings make our cakes more likely to melt in warm temperatures. Keep your cake cool by refrigerating it until 1 hour prior to serving. Do not freeze.

Do not let your cake sit out for more than two hours, or overnight. It may melt.

 

LEFTOVER CAKE

Extra cake?! You have a sweet snack for the next day :). Simply store your leftover cake in an airtight container in the refrigerator for up to Three days. To freeze your cake, cover any open slices in parchment paper to preserve moisture and then wrap the entire cake as tightly as possible in plastic wrap. Next, put the plastic-wrapped cake in an airtight container in the freezer for up to 1 months.

Due to the perishable nature of our products, we do not offer returns/exchanges/refunds unless an unintended mistake was made by 118Cakery (missing or damaged treat). In this case please contact us immediately upon receipt of your order.

If delivery information is given incorrect or incomplete, which results in a delay or non-delivery, the order will not be eligible for any refunds. 

For nationwide shipment orders, we use third party shipping carriers (UPS & Fed Ex). Once a package ships, there are factors out of our control that may come up and cause a delay in delivery. In these cases we cannot offer a refund. 

CANCELLATION POLICY

We bake every order from scratch, customized specifically for your unique requests (flavors, colors, designs, quantities, etc.). Therefore, once the product is made, we are generally unable to use it for any other purpose and cannot offer a cancellation or refund. In some circumstances, if your order is not already in production, we may be able to offer a refund or delay your order to a future delivery date.  We will do our best to accommodate any changes. Please note that if your order is already in production, we are unable to accommodate your cancellation or offer a refund. 

CUSTOM ORDER POLICY

For custom orders, a 50% non-refundable deposit is due when the order is placed. The remaining balance is due 1-2 weeks prior to the order due date, depending on the size of your order.  A Customer Care team member will assist you with all billing-related matters.